Ongoing service and support is fundamental to our commitment to our customers, which is why for your peace of mind we have included a standard one year parts and labour warranty with all of our machines.
Extended warranties are available on all of our machines on a per year basis. Note:- Up to a 5 year extended warranty can be purchased with each of our machines.
Preventive maintenance and regular servicing ensures your machines run efficiently and accurately reducing downtime and protecting the value of your investment. Hence our Annual Service contacts support your purchase by providing you with both telephone and on-site support via our team of experienced engineers, ensuring your machine is maintained correctly and to the highest standards, and calibrated to consistently produce accurate test specimens.
Our annual service contract includes:-
-Enrolment in our continuous improvement program.
-Free critical upgrades
-Labour and Service Aids
-Free Software Upgrades
-2 site maintenance visits per year
-Calibration twice a year
-Preferential Support, 24h call-out response time
-Remote Software Support
All of our machines are carefully collected from our factory and delivered to your location and positioned on-site by our specialist delivery team - making this is a simple, quick and easy process.
Once delivered our site engineer will then formally commission your machine, supplying you with a formal calibration certificate and certification test specimens as part of the process.
As part of the commissioning package we can also supply an array of on-site training, via our experienced technical on-site engineers who offer training on a per day basis for up to four operators at a time, training them on everything from basic machine familiarity through to developing part programs.